Frequently Asked Questions
Everything you need to know about our natural wellness products.
What makes Rowe Casa Organics products different?
We prioritize purity by using only high-quality, organic, and wild-harvested ingredients. Our products are free from synthetic fragrances, parabens, and harmful chemicals, ensuring a truly natural experience for your family.
How long will it take for my order to ship?
Most orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location within the United States.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our shipping options to more countries in the near future.
What is your return policy?
We want you to love your purchase. If you are unsatisfied, please contact our support team within 30 days of receiving your order to discuss return or exchange options for eligible products.
Are your products safe for children and pets?
Many of our products are formulated to be family-friendly. However, because essential oils are potent, we recommend checking the specific product descriptions and consulting with a healthcare professional before use on infants or pets.
How should I store my organic products?
To maintain maximum potency and shelf life, store your products in a cool, dry place away from direct sunlight. Ensure lids are tightly sealed after each use.